| Are You Losing Them at Hello? |
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By Jill Konrath, Selling to Big Companies Unfortunately, the opposite usually occurs. Instead of capturing their prospect's attention, most sellers create resistance with their opening remarks and blow the opportunity.
If you're running into trouble cracking into corporate accounts, most likely the root cause is your failure to clearly articulate the business outcomes that customers realize from using your products, services or solutions. A couple weeks ago, I did a new exercise while training a group of sellers. In small groups, they rated common value propositions that sellers could use when prospecting for new customers. Using a 1-10 (tops) scale, they evaluated value propositions such as these on their effectiveness in initiating change from the status quo: __ We offer one-stop shopping for all your (fill in the blank) needs. After serious discussion amongst the sellers, these value propositions received scores between 4-6. Their rationale? They were nice benefit statements about the company, but not quite as punchy as they could have been. Since my book, Selling to Big Companies, was required reading prior to the session, I assumed these sellers would ace this exercise. Not so! In fact, they were way off.
"C'mon, Jill," you might be saying. "How can that be? They're not horrible statements. They're nice." Yes, they are nice. I'll give you that. But they're grossly ineffective and that's why they rated so poorly. Capturing the Decision Maker's Attention When it comes to capturing a decision maker's attention, here's what you need to think about:
Consider this: If you were on the other end of the phone and a seller called with this message, what would your impression be?
Does it entice you? Not one iota. Does it get you to consider switching sales training vendors? Not likely. Does it make you want to invest lots of money that's currently allocated elsewhere? Not on your life. Statements about your company and what it does are NOT value propositions. Period. They are not value propositions.
For example, a few months ago I trained the national accounts team of a well-known media company. All sellers identified one large corporate client with whom they wanted to set up a meeting.
Those outcomes are unheard of in my business. Virtually every Vice President of Sales will want to learn more. That's the power of a strong value proposition. Even decision makers who weren't considering a change will think it's worth their time to find out about the sellers offering. If you really want to "get them at hello," then make sure you: Talk results. Get real. Test your message. If your answer isn't a resounding yes, rework and revise your message till it is enticing. Don't leave it to chance. Don't hope that it will work. Your job is to make it so compelling that your decision makers "get it at hello." |






